Terms and Conditions

By joining the basewireless.com network you agree to the following Terms and Conditions of use. Please read them carefully. Failure to comply may result in the cancellation of your account.

[1] Coverage Areas

This service is provided as is, which means that broadband Internet access is available only where coverage exists. The network includes over 100 locations serving Whistler, Squamish and Pemberton. No liability or warranty is assumed for areas that are not covered even if they are implied.

[2] CONTENT

The User hereby agrees that basewireless.com and the service provider Base Technology have no control over Internet content, and no representations, warranty or guarantee are being given concerning the content, accuracy or reliability of any sites to which user visits, or email they may receive. Some webites may contain mature themed or false and misleading information and email may contain viruses.

[3] Security

It is the responsibility of the User to ensure that their own equipment, computers or any other devices connected to the wireless network are secured. The User hereby agrees that Base Technology are not responsible for, and do not guarantee that any information transmitted, including e-mail, purchase orders, sales orders, securities transactions, bill paying or any other transmittal, will be secured or timely or accurately be received.

[4] Internet Use

THE USER OF BASE WIRELESS INTERNET ACCESS SERVICES HEREBY RELEASES THE ACCESS PROVIDER AND SITE OWNER FROM ANY AND ALL LIABILITY WHATSOEVER, AND WAIVES, AND WILL INDEMNIFY AGAINST, ANY CLAIMS WHATSOEVER ARISING FROM INTERNET USE.

[5] Support

Base Technology will at its sole discretion choose to offer support to Users with active accounts. This support is limited explicitly to the client devices provided by Base Technology for use in connecting to the wireless network. No support is offered or implied for any type of hardware or software owned by the end User including networking equipment, computers or handheld devices.

[6] Equipment Rental

If you signed up for a monthly account but did not choose the option for rental of an ethernet bridge or external client device, you understand that this equipment is available for an additional $10/mon and that you may require it in order to receive the full extent of our services.

Under these circumstances, if you are not receiving the quality of service that you expected, we may choose to either offer you a refund for your service, or offer you the option of renting this equipment, and you may choose whether you wish to accept this offer or request a refund.

[7] OUTGOING MAIL

For security and as a precaution against SPAM, outgoing mail on port 25 is now no longer supported. Port 25 is still open for sending mail and if your mail server 'requires authentication' you will still be able to send outgoing mail from within the network. At this time however we can not continue to provide support for an open outgoing SMTP mail service if your own mail server does not allow mail forwarding.

Most SMTP servers do not allow mail forwarding without authentication, which means that if you are trying to send mail from within the network, your outgoing mail may be rejected by your own mail server. If you are having problems sending mail please use a web based mail service (such as GMail, Hotmail or Yahoo) to send and receive your email.

[8] fair use -ONE COMPUTER AT A TIME

This service is provided for the enjoyment of many people in the community and the following conditions are to ensure that everyone is able to use the service that they have subscribed to under the spirit of fair use.

To help prevent fraudulent access to the network, under this agreement only one wireless device, laptop or home computer may be connected to the Internet through a single user account at any given time. You may use your account at home and you may also use a laptop anywhere our wireless service is provided however you may not do both at the same time. Please contact us or call 604 932 9847 to register another device if your household requires the simultaneous use of multiple computers on the Internet.

If you think that someone else may be using your login you must contact us or call 604 932 9847 immediately and we will issue you with a new account for no additional charge. If you do not contact us you will still be responsible for all traffic through your account and billed for additional bandwidth.

[9] EXCESS BANDWIDTH CHARGES

Since we must pay our upstream providers for all traffic run through our network there is now a 8G monthly limit and a 2G weekly limit for all subscriber accounts. Please consider that heavy download traffic during peak times may also be disruptive to other users.

Once your quota has been reached additional traffic will be billed at $2.50 per Gigabyte for the SUM of both uploads and downloads combined. When you have reached your limit you may agree to pay for additional traffic usage or your account may be closed. Please contact us if you are concerned that you may be reaching your limit or if you feel you require special circumstances.

[10] REFUND POLICY

You must be sure that you are able to use our service before subscribing. If you are not sure that you are in an area we service please contact us and we will be happy to assist you to make the most of our high-speed service. By subscribing to our service you are agreeing to these terms and conditions.

If you are not happy with the quality of your Internet service you must noftify us within 24 hours by telephone, or email or through our contact form. After you have spoken to our support staff we still need your refund request in writing, either by email or through our website in order to process your refund.

A minimum charge will apply to all refunds. If you signed up for a week, you will billed for a minimum of 24hr service at our daily rate. If you sign up for a month, you will be charged for a week, and if you signed up for three months or more, the minimum charge will be for one month at our current monthly rate.

If you are not completely satisfied with your Internet service we will be happy to refund your payment under these circumstances however please be aware that these minimum charges apply. Daily and hourly accounts may be refunded up to 50% of the current rate providing you contact us within 24hrs of activating your account.